If you do not receive a notification from your mobile app, please check the contents below.
1. If the notification option in the settings is turned off.
The mobile notification option might be turned off from your mobile app or computer. Please make sure that the notification is not turned off in the settings.
2. If the individual project notifications are turned off.
Even if the notification option is turned on in the settings, you can set individual notification settings by each project. Please make sure that 'Receive push notifications' are on.
3. If ‘Do not disturb’ is turned on.
There is a ‘do not disturb’ mode, to avoid notifications at certain times so you can focus on your work during the business hours. Please check if this feature has triggered notification issues.
4. If the app does not have push notification authority (iOS)
When you open the app for the first time after installing, you’ll see the notification allowing alert. If you selected ‘Don’t Allow’, you won’t be notified. In this case, please go Settings – Notifications – flow, and turn on ‘Allow Notifications’, and then you will receive notifications.
If it still does not work,
Please email us! We will help you out as fast as we can.